Shipping policy

Craft Kreations LLC Shipping Policy

Effective Date: August 13, 2026

Thank you for shopping with Craft Kreations LLC.

Many of our products are custom designed, personalized, printed, or made to order. Because of this, your order may require production time before it is ready to ship.

Please review this Shipping Policy before placing your order.

1. Processing & Production Time

Processing time is the amount of time required for Craft Kreations to prepare, design, customize, print, and/or produce your order before it is shipped.

Processing time is separate from carrier shipping and delivery time.

Because our products vary, estimated production times may differ by item. Any specific processing estimate shown on a product page, custom order, invoice, or order confirmation should be considered the estimated processing time for that order.

Custom orders may require additional time for:

  • Customer design approval

  • Personalization

  • Custom artwork

  • Photo preparation

  • Special-order materials

  • Product availability

  • Large quantity orders

  • Revisions requested by the customer

When customer approval or additional information is required, production may be delayed until the necessary approval or information is received.

2. Rush Orders

Rush service may be available for certain products depending on our current production schedule, product availability, and the type of customization requested.

Rush orders are not guaranteed unless Craft Kreations specifically confirms the requested completion or shipping date.

Additional rush fees may apply.

Please contact Craft Kreations before ordering if you need an item by a specific date.

3. Shipping Time

Shipping time begins after production is complete and the order has been transferred to the shipping carrier.

Delivery estimates provided by a shipping carrier are separate from Craft Kreations' production time.

For example:

Production Time + Carrier Transit Time = Estimated Total Order Time

Customers should consider both when ordering for birthdays, holidays, events, or other time-sensitive occasions.

4. Shipping Rates

Available shipping methods and applicable shipping charges will be displayed at checkout when available.

Shipping costs may be calculated based on factors such as:

  • Delivery location

  • Package size

  • Package weight

  • Shipping method

  • Carrier

  • Number and type of products ordered

Any available free-shipping promotions or special shipping offers will be subject to the terms displayed with that promotion.

5. Shipping Destinations

Craft Kreations ships to destinations made available during checkout.

If your address or location cannot be serviced by an available shipping method, please contact us before placing your order.

We reserve the right to decline shipment to locations that we are unable to reasonably service.

6. Shipping Confirmation & Tracking

When tracking information is available, customers will receive shipping or tracking information after their order has been prepared for shipment.

Please allow time for the shipping carrier to scan and activate tracking information after a label is created.

The creation of a shipping label does not necessarily mean the package has already entered the carrier's delivery network.

7. Delivery Estimates

Estimated delivery dates are estimates unless Craft Kreations specifically agrees in writing to a guaranteed delivery date.

Delivery times may be affected by circumstances outside our reasonable control, including:

  • Carrier delays

  • Severe weather

  • Natural disasters

  • Holidays

  • High-volume shipping periods

  • Transportation disruptions

  • Incorrect addresses

  • Other unforeseen circumstances

If Craft Kreations becomes unable to ship an online merchandise order within the time promised or otherwise required by applicable law, we will contact the customer regarding the delay and provide any cancellation or refund options required by law.

8. Time-Sensitive Orders

Customers ordering products for:

  • Birthdays

  • Weddings

  • Memorials

  • Holidays

  • Vacations

  • School events

  • Parties

  • Business events

  • Concerts

  • Reunions

  • Other date-specific occasions

should place their orders as early as possible.

Please notify Craft Kreations before placing the order if an item is needed by a specific date.

Providing an event date does not automatically guarantee delivery by that date.

A deadline is considered guaranteed only when Craft Kreations specifically agrees to it in writing.

9. Customer Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please verify:

  • Recipient name

  • Street address

  • Apartment or unit number

  • City

  • State

  • ZIP code

before submitting your order.

If you notice an address error, contact Craft Kreations as soon as possible.

We will make reasonable efforts to correct the address if the order has not yet shipped, but address changes cannot be guaranteed after fulfillment has begun.

10. Incorrect or Incomplete Addresses

Craft Kreations is not responsible for additional shipping costs or delivery delays caused by incorrect or incomplete shipping information provided by the customer.

If a package is returned to Craft Kreations because of an incorrect or incomplete customer-provided address, the customer may be responsible for additional shipping charges before the package can be shipped again.

If the address error was made by Craft Kreations, we will correct the issue at no additional shipping cost to the customer.

11. Returned-to-Sender Packages

Packages may be returned to Craft Kreations because of circumstances such as:

  • Incorrect address

  • Incomplete address

  • Refused delivery

  • Unclaimed package

  • Failed delivery attempts

If an order is returned to us, we will contact the customer when reasonably possible.

Additional shipping charges may apply before an order is reshipped when the return resulted from customer-provided information or failure to accept delivery.

Custom and personalized products returned to sender are not automatically eligible for a refund simply because the carrier was unable to deliver them.

12. Lost or Missing Packages

If tracking information indicates that a package has not been delivered within a reasonable period, please contact Craft Kreations so we can review the shipment information and assist with the next appropriate step.

Depending on the circumstances, this may include contacting the shipping carrier, initiating a carrier inquiry or claim, replacing the order when appropriate, or providing another remedy required by applicable law.

Please do not assume a package is permanently lost solely because tracking has temporarily stopped updating.

13. Packages Marked Delivered

If tracking shows that your package was delivered but you cannot locate it:

  1. Verify the shipping address on your order.

  2. Check around the delivery location.

  3. Check with household members, neighbors, front desks, mailrooms, or other individuals who may have accepted the package.

  4. Review any delivery photograph or carrier notification, if available.

  5. Contact the shipping carrier when appropriate.

  6. Contact Craft Kreations if additional assistance is needed.

We will make reasonable efforts to assist with delivery issues.

The appropriate resolution will depend on the circumstances of the shipment and applicable law.

14. Damaged Packages or Products

If your order arrives damaged, please contact Craft Kreations within 7 days of delivery.

Please provide:

  • Your order number

  • A description of the damage

  • Clear photographs of the damaged product

  • Photographs of the shipping package

  • Photographs of any visible carrier damage when applicable

Please retain the damaged product and packaging until we have reviewed the issue.

Damaged or defective products will be handled according to our Refund & Return Policy.

15. Incorrect Orders

If you receive the wrong:

  • Product

  • Design

  • Size

  • Color

  • Personalization

  • Quantity

because of an error made by Craft Kreations, please contact us within 7 days of delivery.

We will review the order and work with you to provide an appropriate correction, replacement, or refund in accordance with our Refund & Return Policy.

Customers will not be charged additional shipping costs to correct an error made by Craft Kreations.

16. Combined Orders

When an order contains multiple products, items may occasionally require different production times.

Craft Kreations may ship items together when practical or separately when necessary.

When separate shipments are used, additional tracking information may be provided.

17. Local Pickup

When local pickup is offered as an available option, customers will be notified when their order is ready.

Please do not arrive to pick up a custom order until you have received confirmation that the order is complete and available.

Pickup availability, location, and instructions will be provided with the order or directly to the customer.

Selecting local pickup does not eliminate applicable production time.

18. Changes and Cancellations

Because many Craft Kreations products are custom or made to order, order changes and cancellations are subject to our Refund & Return Policy.

Contact us as soon as possible if you need to make a change.

Once design work, printing, production, or fulfillment has begun, changes or cancellations may no longer be available.

19. Orders We Are Unable to Fulfill

If Craft Kreations is unable to fulfill or ship an order and an acceptable alternative arrangement cannot be made with the customer, the affected portion of the order will be canceled and refunded as required by applicable law.

20. Contact Us

Questions regarding shipping or an existing order may be directed to:

Craft Kreations LLC
Website: www.craftkreations.com
Email: [craftkreations18@yahoo.com]

When contacting us regarding an existing order, please include your order number whenever possible.

By placing an order with Craft Kreations LLC, the customer acknowledges that they have reviewed this Shipping Policy along with our Refund & Return Policy and Terms of Service.